Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as received
Be unworn, unwashed, and unused
Have all original tags attached
Be returned in its original packaging

Items that show signs of wear, washing, stains, odors, damage, or alteration will not be accepted.

A receipt or proof of purchase is required for all returns.

How to Start a Return

To initiate a return, please contact us at:

📧 merlin@mystyra.com

All returns must be approved before being sent back.

If your return request is approved, we will provide:

Instructions on how and where to send your package
A return shipping label, when applicable

Items sent back without prior return authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item
Original shipping fees are non-refundable, except where required by applicable law

Damages & Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.

We will evaluate the issue and work with you to provide an appropriate resolution.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

Sale or final sale items
Gift cards
Custom or personalized items

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

Return the original item (if eligible)
Place a new order once your return is approved

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method
Refunds are processed within 10 business days of approval

Refunds apply only to the purchase price of the returned item and do not include original shipping costs, except where required by applicable law.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at merlin@mystyra.com.

Holiday & Extended Processing Times

During peak seasons, holidays, promotional periods, or high-volume sales events, processing times for orders, returns, inspections, and refunds may be extended beyond standard timelines.

Please note that:

Shipping carriers may experience delays outside of our control
Return inspections and refund processing may take additional business days
Customer support response times may be slightly longer during these periods

These delays do not affect your eligibility for returns or refunds under this policy. We appreciate your patience and will continue to process all requests as quickly as possible.

Policy Relationship

This Return & Refund Policy is incorporated into and governed by our Terms of Service. In the event of any inconsistency, the Terms of Service shall control.

Contact Information

For all return or refund inquiries, please contact: